Introduction

·       We value our privacy, so understand you would too

·       In this statement, we let you know what information we hold, how we use it, secure it and how you can request it to be deleted

·     We only collect personal data when you buy services from us (ie not when you only visit this web page)

 

Please read this policy carefully and contact us with any questions or concerns about our privacy practices.

 

Who we are?

The controller of this site is James Best Limited, registered as a limited company in the UK, registration number 05641457.  Contact details are the same as found on this web site.

 

What information do we collect?

When clients buy goods or services from us we store name, address, telephone and email information:

·       No data is collected automatically or through third parties

·       No client financial or password information is stored

 

How do we use personal information?

·       We use your information to produce reports / invoices

·       We never use your information for marketing purposes

·       We never sell or transmit your information to third parties

 

What legal basis do we have for processing your personal data?

GDPR requires us to have legal grounds to process your data, these are:

•                  Consent - when you buy goods & services, we record information in order to provide better future support.  If you do not wish us to hold this information, please make this clear at time of order.

•             Contract - as consent

•             Legitimate interests - we never share your information outside our organisation.

•             Vital interests - n/a

•             Public task - n/a

•             Legal obligation - n/a

 

When do we share personal data?

•                We never share your personal data

 

Where do we store and process personal data?

Data is stored on a UK based server with no remote access permissions.

 

How do we secure personal data?

•               Data is stored in a firewall and password protected environment.

•              Routine real time backups are taken, again to a local drive, secured from external access

 

How long do we keep your personal data for?

Personal data is retained for the duration of support.  Records are electronically deleted after 7 years, to meet UK tax regulations.

 No hard copy of client data is retained

 

Your rights in relation to personal data

•                     Access to personal information - as shown on reports / invoices

•                Correction and deletion - upon request

•                Complaints can be lodged with the Information Commissioner’s Office

 

Use of automated decision-making and profiling

This technology is not used.

 

How to contact us?

As per the Contact Us section of this web site.